Refund policy

Return & Refund Policy

We want you to shop with complete confidence at Astroliya. Every product is checked, certified where applicable, and packed with care before dispatch. If something isn't right, here is exactly how returns and refunds work.

7-Day Return Window

You may request a return within 7 days of delivery. To be eligible, the item must be unused, in its original condition, with original packaging, tags, and the certificate card intact.

How to Start a Return

Email support@astroliya.com (or reach us via the Contact page) with your order number, a short description of the issue, and clear photos or a video of the product and packaging. Proof photos/videos are required for all return and damage claims — please record them while unboxing if you suspect transit damage.

Items That Cannot Be Returned

  • Products that have been worn, used, or damaged after delivery.
  • Energised items: products energised/consecrated on your behalf before dispatch are non-returnable for change of mind, since the ritual is performed specifically for you. This does not affect your rights for damaged, defective, or wrong items — those are always returnable, energised or not.
  • Gift cards and digital services (e.g., consultations already delivered).

Refunds — Please Read Before Ordering

  • The default refund method is Astroliya Store Credit, issued in full once your return passes quality check. Store credit never expires.
  • Damaged, defective, wrong, or undelivered items: you may choose a full refund to your original payment method at no fee, or store credit — your choice.
  • Change-of-mind refunds to the original payment method (instead of store credit) carry a ₹100 processing fee, deducted from the refund.
  • COD orders: refunds are paid via UPI or bank transfer within 7 business days of refund approval. Our team will collect your UPI ID or bank details over email/WhatsApp — we will never ask for your PIN, OTP, or password.

Return Shipping

  • For damaged, defective, or wrong items, we arrange free reverse pickup from your delivery address (or provide a prepaid shipping label).
  • For change-of-mind returns, a reverse-pickup charge of ₹100 is deducted from the refund, or you may ship the item to us at your own cost.

Missing or Wrong Items

Please report missing items or a wrong product within 72 hours of delivery, with an unboxing photo/video, so we can resolve it quickly.

Replacements

Approved replacements are dispatched within 4 business days of the returned product reaching us and passing inspection.

Refund Timelines

Once your return is received and inspected (typically 2–3 business days): store credit is issued immediately; original-payment refunds reflect within 5–7 business days depending on your bank; COD refunds via UPI/bank transfer within 7 business days.

Grievances

If you are unhappy with how a return was handled, write to our Grievance Officer at support@astroliya.com. Complaints are acknowledged within 48 hours and resolved within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Astrological and spiritual products are offered as traditional, faith-based items. Individual experiences vary, and no specific material outcome is promised or guaranteed.