Privacy policy
Privacy Policy
This Privacy Policy explains how Astroliya ("we," "us," "our," astroliya.com) collects, uses, discloses, and protects your personal information when you visit our website, create an account, or place an order. By using our Services, you agree to the practices described here.
Information We Collect
Information you give us: name, phone number, email address, billing and shipping address, and — for the purposes of astrology/Kundli-based product recommendations — optionally your date, time, and place of birth.
Payment information: processed directly by our payment partner (Razorpay); we do not store your full card, UPI, or netbanking credentials on our servers.
Automatically collected information: IP address, browser type and device information, cookies, pages viewed, and how you interact with our site.
From other sources: delivery status and confirmations from our courier partners.
How We Use Your Information
- To process and fulfil your orders, including gemstone/rudraksha consultations and product recommendations you request.
- To communicate with you about orders, shipping, returns, and customer support.
- To send you marketing communications, offers, and product updates — you can opt out at any time using the unsubscribe link in our emails or by writing to us.
- To improve our website, catalogue, and services through analytics.
- To detect and prevent fraud and to comply with applicable law.
We do not use your personal information, including any birth details you share, for any purpose beyond providing the product recommendation, consultation, or service you requested.
Cookies
We use cookies and similar technologies to keep you logged in, remember your cart, understand how you use our site, and show relevant ads. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.
How We Share Your Information
We share personal information only where necessary to run our business:
- Payment processing: Razorpay (PCI-DSS compliant payment gateway).
- Shipping and logistics: our courier partners (including Delhivery, Blue Dart, and India Post), who receive your name, address, and phone number solely to deliver your order.
- Analytics and advertising: tools such as Meta and Google, used to measure site performance and ad effectiveness. These providers may set their own cookies subject to their privacy policies.
- Legal requirements: if required to do so by law, court order, or to protect the rights, safety, or property of Astroliya or others.
We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as your account is active, as needed to provide our services, and thereafter as required to comply with legal, tax, and accounting obligations.
Your Rights
In accordance with India's Digital Personal Data Protection Act, 2023 and applicable IT rules, you may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to our legal and operational requirements (e.g., order and tax records).
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, email support@astroliya.com with your request. We will respond within 30 days.
Data Security
We use physical, electronic, and procedural safeguards to protect your information, including SSL encryption on our website and PCI-DSS compliant payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. If you believe a child has provided us with personal information, please contact us at support@astroliya.com and we will delete it.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:
Name: Vishwajeet Jadeja
Email: support@astroliya.com
Astroliya, India
Complaints will be acknowledged within 48 hours and resolved within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date will be revised accordingly, and material changes will be notified on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at support@astroliya.com.
