Returns & Exchange
Returns & Exchange
Three steps, seven days, no complicated forms.
Step 1 — Tell us within 7 days
Message support@astroliya.com or WhatsApp +91 77188 41577 within 7 days of delivery. Send your order number, what is wrong, and photos or a video of the item and its packaging.
Step 2 — We approve and collect
We reply within one business day. If your PIN code is serviceable we arrange a free reverse pickup; otherwise we will ask you to self-ship and reimburse the courier charge. Pack the item unused and in its original box, with tags and the certificate card.
Step 3 — Exchange or refund
Once the item reaches us and passes quality check we either dispatch your replacement (2–3 business days) or issue your refund as Astroliya Store Credit. See the Return & Refund Policy for full terms.
Good to know
- Damaged or wrong item? Tell us within 72 hours of delivery and we replace or refund it in full.
- Exchanges are free when the mistake is ours. For a change of size or preference, stock permitting, return shipping may apply.
- Energised products cannot be returned for a change of mind — they are consecrated in your name. Damaged or wrong ones always can be.
- Not returnable: worn or used items, gift cards, and consultations already delivered.
- Film your unboxing if the parcel looks knocked about. It makes damage claims quick and painless.
